Terms and Conditions of Sale
Article 1 – Preamble
Scope of application: These general terms and conditions apply to all orders for products on the website TEATOWER.COM, operated by the company Teatower SA (hereinafter referred to as TEATOWER.COM), registered with the register of legal entities under number 0656.763.145 (VAT BE 0656.763.145) and whose registered office is located at Rue Saint-Paul 7, 4000 Liège (Belgium). Logistics are managed at Zone d’Activités Nord, 33, 5377 Baillonville, Belgium.
Email: info@teatower.com
Any order for a product featured in the TEATOWER.COM online store implies full and complete acceptance of these terms and conditions as well as acceptance of our privacy policy.
Consequently, the customer acknowledges being fully informed that their agreement to the content of these general terms and conditions does not require a handwritten signature on this document, insofar as the customer wishes to order online the products presented in the website's online store.
Article 2 – General Terms and Conditions
2.1. General Information
TEATOWER.COM has the right to save or edit these terms and conditions, it being specified that both saving and editing this document are its sole responsibility.
TEATOWER.COM may modify these terms and conditions of sale at any time, provided that these modifications are published on its website. You are therefore advised to regularly refer to the latest version of the terms and conditions of sale, which are always available on the website.
2.2. Definitions
A CONSUMER is defined as any natural or legal person who acquires or uses, for purely non-professional purposes, products or services presented on the website. As a consumer, the customer therefore has specific rights, which would be called into question if the products or services purchased through the website were actually related to their professional activity.
A PROFESSIONAL is defined as any person who does not meet the definition of consumer given above.
Article 3 – Conclusions of Online Sales
The product catalog and descriptions on www.TEATOWER.COM do not constitute an offer as such. Therefore, simply filling out an order form on the aforementioned website is not sufficient for a sales contract to be formed. The sale will only be definitively concluded upon receipt of the confirmation email. For the security and peace of mind of the customer, TEATOWER.COM reserves the right to request additional information and to refuse to process the order if an adequate response is not received or if TEATOWER.COM deems the information it possesses insufficient. TEATOWER.COM may also refuse orders when it appears that the buyer intends to resell the products.
Article 4 – Order Confirmation
Contractual information will be confirmed by email no later than the time of delivery.
Article 5 – Purchase
TEATOWER.COM will fulfill your order subject to availability.
with its suppliers. Shipping times are 1 to 2 business days for Belgium, 2 to 5 business days for France, and 5 to 10 business days for Luxembourg, Germany, and the Netherlands, excluding exceptional circumstances (weather, strikes, traffic problems, transport service congestion, etc.). However, if, despite its best efforts, the products are unavailable after you place your order, TEATOWER.COM will inform you by email and invite you to cancel or modify your order. Please note: your order will only be prepared the same day if it was placed on a weekday (business day) and before noon. The delivery time begins as soon as the package leaves our warehouse (order status = “shipped”) and not from the moment you confirm your order.Article 6 – Availability
Product availability is always displayed on our website for informational purposes only. Generally, a product listed as “in stock” is available immediately. However, TEATOWER.COM cannot be held responsible if the stock level is no longer the same as on the date the order was placed. Any unavailability is generally noted on the website. If TEATOWER.COM cannot obtain a product from its suppliers within a reasonable timeframe (for example, in the event of a stock shortage at the supplier), it will notify the customer of the expected delay by email. The customer can then choose to cancel or exchange their order based on this new information. No cancellation fee will be applied for such an order cancellation. TEATOWER.COM reserves the right to ship the order in two or more installments if a product is unavailable. This shipment will be made at no extra cost to the customer (the customer will only pay the delivery fees indicated at the time of ordering).
Article 7 – Transfer of Ownership
Notwithstanding Article 1583 of the Civil Code, the goods sold or delivered remain the exclusive property of TEATOWER.COM until full payment of the order.
According to Article VI. 44 CDE, the shipment of goods is at the company's risk, except when transport is provided by a carrier designated by the consumer and this choice was not offered by the company.
For contracts stipulating that the company ships the goods to the consumer, the risk of loss and damage is transferred to the consumer:
- upon delivery of the goods to the carrier not proposed by the company, without the consumer losing any rights they may have against the carrier;
- when the consumer, or a third party designated by the consumer who is not the carrier, takes physical possession of the goods.
Article 8 – Price
Our product prices are listed in EURO, inclusive of all taxes, but excluding shipping costs. Delivery and shipping costs are the responsibility of the customer (unless otherwise specified on the website). They are displayed, taking into account the information provided by the customer regarding the delivery location.
TEATOWER.COM reserves the right to modify its prices at any time. TEATOWER.COM is committed to applying the prices in effect at the time of your order, except in the case of a loss-leader caused by a technical issue beyond our control.
Article 9 – Payment
Our payment methods are centralized and protected by our payment partner, Stitching Mollie Payments, to ensure your data remains secure at all times and your transactions are safe.
Payment by Bancontact (QR code): pay in one step from your banking app by simply scanning the QR code displayed on the platform.
Payment methods for deliveries to Belgium:
Payment by credit card (Visa/Mastercard)
Payment by bank transfer
You guarantee to TEATOWER.COM that you have all the necessary authorizations to use the payment method chosen when registering the order. TEATOWER.COM reserves the right to suspend or cancel any order and/or delivery, regardless of its nature or stage of completion, in the event of non-payment (or in the event of a payment incident) of any sum due. Delivery of any new order may be suspended in the event of late payment for a previous order, notwithstanding the provisions herein. TEATOWER.COM reserves the right to request a photocopy of your identity card and/or bank statement for any payment made by credit card.
Products purchased on TEATOWER.COM are delivered only to the countries listed on the website. They will be delivered to the address indicated on the order form. The delivery times indicated on the product page are estimates and correspond to the order processing and shipping time plus the transit time.
TEATOWER.COM cannot be held responsible for consequences due to a delivery delay caused by the postal service. No refund will be issued until the order is returned to the sender or arrives at the recipient's address, even if delayed.
In the case of payment by bank transfer, the order will only be processed upon receipt of the funds. Consequently, the applicable delivery times in this case are those in effect on the date of receipt of payment and may therefore differ from those mentioned on the date the order was placed.
If you decide to cancel your order after payment and your order has already been shipped, TEATOWER.COM will only process the refund for this product upon its full receipt. It is strongly recommended to return the product in its original condition. Ownership and risk of loss or damage to your products will transfer upon receipt of the Products. When you If you order products to be delivered to a country other than Belgium, you are considered the authorized importer and must therefore comply with the laws and regulations in force in the country where you receive the goods.
You may be subject to import duties or taxes upon arrival of the goods in your country. All additional customs clearance fees are your responsibility. TEATOWER.COM has no control over these fees and does not know their amount. Customs policies vary from country to country, so you should contact your local customs office for further information.
For any issues with the delivered product (e.g., damaged or already opened package) and any problems concerning the items inside the package (expired or missing item, item not matching the order), please notify TEATOWER.COM as soon as possible so that we can intervene to activate the legal guarantee or to take responsibility for the transport of your order, as applicable. the specific scenario.
The legal deadline for informing the company of a defect is 2 months from the discovery of the defect. TEATOWER.COM is committed to refunding or exchanging defective products or products that do not match your order. In this case, please notify us by email at info@teatower.com and return the products according to the procedure outlined by our customer service department (please note: returning defective products is not always necessary; a photo of the defect is sometimes sufficient for some manufacturers). TEATOWER.COM will then, according to your preference, exchange or refund the product(s) in question. We would appreciate it if you could inform us of the defect as soon as possible, as the legal deadline is a maximum of two months after discovering the defect. TEATOWER.COM, however, offers its customers a more consumer-friendly return policy, the terms and conditions of which can be found here. Please return non-conforming products to us, if possible, in the condition in which you received them, with all the items delivered (accessories, packaging, instructions, etc.). In any case, you benefit from the provisions of the legal guarantee relating to the guarantee against hidden defects.
11.1 Products purchased on this site are guaranteed for two years. 11.2 Read your product documentation for further information on the manufacturer's warranty, which does not affect your mandatory rights under applicable law. 11.3 Any warranty claim must, where applicable, be made either directly to the manufacturer or publisher in accordance with the terms of any warranty included with the purchased products, or to TEATOWER.COM by email (info@teatower.com) no later than 2 months after the discovery of a product defect. Consumers wishing to exercise their right of withdrawal must contact TEATOWER.COM within 14 business days. According to Art. VI.49. [1 § 1st, the consumer informs the company, before the expiry of the withdrawal period, of his decision to withdraw from the contract. To do so, the consumer can:
1° use a model withdrawal form (…)
2° make another statement of ambiguity revealing their decision to withdraw from the contract For your convenience, the options available to the consumer are clearly explained on the customer service pageand our returns policy (beyond the 14-day withdrawal period) is detailed on our returns page In accordance with Articles VI.45, 8° and VI.50 of the Belgian Code of Economic Law (CDE), TEATOWER.COM will reimburse the payment(s) received from the consumer exercising their right of withdrawal, including delivery costs, without undue delay and upon receipt of the returned goods. Art. VI.45, §1, 11° of the CDE stipulates that the right of withdrawal cannot be granted in the case of:
– food products
– cosmetic products
– sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer after delivery
– sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer after delivery
Article 10 – Delivery
10.1 – General Information
10.2 – Transfer of Risk
10.3 – Customs Duties
10.4 – Delivery Problems
10.5 – Product Conformity
10.6 – Returning Packages
Article 11 – Warranty
Please return the product(s) undamaged and complete (original packaging, accessories, instructions) if possible, and do not affix the shipping label directly to the packaging of the returned product(s). Use a suitable box for shipping.
12.2 Cases of no right of withdrawal
Article 15 – Force Majeure
15.1 TEATOWER.COM will make every effort to fulfill its obligations but shall not be liable for delays or non-delivery resulting from force majeure. The concept of force majeure implies the fulfillment of several criteria: it is an unforeseeable and irresistible event, independent of the will of the parties, that renders the performance of the obligation impossible.
15.2 In the event of a delay, TEATOWER.COM will fulfill its obligations as soon as possible and reserves the right to distribute remaining product stock among its customers equitably.
Article 16 – Data Management and Legitimate Interest of the Data Controller
By placing your order, you consent to TEATOWER.COM storing, processing, and using the data collected from your order form.
Some of this information may be transferred to companies involved in the delivery of your products and the management of our direct marketing.These companies process your data at our request but are not authorized to share it with third parties:
– Mailjet (link: https://fr.mailjet.com/privacy-policy/ )
This list of partners is not necessarily exhaustive but only concerns services that fall within the legitimate interest of TEATOWER.COM and its customers. Further information on this subject can be found in our privacy policy.
We do not share your data with any third parties that have no connection to our field of activity.
By placing your order and therefore accepting our By accepting our general terms and conditions of sale, you automatically agree to receive our emails as part of our marketing activities. You can, of course, unsubscribe from our newsletter at any time by clicking on the unsubscribe link provided at the bottom of the email or by contacting our customer service.
TEATOWER.COM will do its best to try to resolve any dispute amicably. If you are not satisfied with the dispute resolution method and wish to appeal to the competent courts, the following rules will apply. This contract is governed by Belgian law. Each party agrees to the exclusive jurisdiction of the courts of Dinant (Belgium) for any dispute.Article 17 – Applicable Law and Force Majeure