Privacy Policy

The principles of protection and respect for your personal data on teatower.com:

Teatower is a company that processes personal data and is therefore subject to the provisions of the GDPR legal framework in its capacity as data controller.

In this context, we commit to:
  • Not transmitting personal data if the recipient is identified as having an insufficient level of protection and security
  • Making information available to our clients regarding any use of subcontractors or partners who may process personal data
  • Implementing high security and protection standards to provide a high level of personal data security
  • Alerting our clients in the fastest possible response times in the event of a data breach or security risk.
    • As a user of Teatower's services, you can modify your personal data from your customer account.
    • If you wish to delete your customer account, you can also do so (please note that this action is irreversible; you will lose access to your order history, loyalty points, promo codes, etc. However, it will be possible to create a new customer account) from your customer account.
    • You can export your personal data from your customer account.
    • For any other request to access, obtain, rectify, or erase your personal data, please contact Contact our customer service.

    Introduction  

    This page describes the principles by which Teatower collects different types of data about its customers. This page details Teatower's commitments regarding its security and data protection policy to ensure maximum respect for your privacy.

    Definitions

    To avoid misinterpretation, here are some explanations of the terms used:

    • Personal data: any information relating to an identified or identifiable natural person is considered to be an "identifiable natural person"—a natural person who can be identified, directly or indirectly.
    • Processing: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means (collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).

    Data Controller

    All processing of personal information provided to Teatower is carried out under the responsibility of TEA TREE SA, Rue Saint-Paul, 4 4000 Liège, Belgium, VAT BE0656.763.145

    How do we collect data about you?

    The collection of your personal data (such as your name and contact details) is most often based on your customer relationship with us. It may also arise from any other relevant relationship with us. For example, we collect data when you take actions on our services: by registering as a user of our site, by using Teatower services, or by providing us with other information. When you use Teatower services or when you communicate with us, for example by making a call, creating your customer account, or sending an email, identifying data is stored in our systems for the purpose of using the services. When you visit Teatower websites or load pages from them, you leave us with various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies. We may record your calls to customer service in order to verify the actual conversation, if necessary. We also collect data from our prospective customers when they participate in contests, sweepstakes, or customer events. What data do we collect? This data includes your first and last name, address, telephone number, email address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by you, customer classification information, order, delivery, agreement, and billing. We store what can be connected to you.

    The data created and collected during communication includes information about the communicating parties, the time of connection, routing information, the data transfer protocol, the connection format, and location information.

    When browsing the internet, "measurement data" is collected using cookies. This data cannot be associated with an individual.

    The customer information we collect helps us personalize and continually improve your shopping experience on TEATOWER services. We use this information to process orders, deliver products and services, process payments, and communicate with you regarding your orders, products, services, and promotional offers; to maintain and update our records and your accounts with us; to provide you with content such as wish lists and customer reviews; and to recommend products and services that may be of interest to you. We also use this information to improve our stores and websites, prevent or detect fraud or abuse on our website, and enable third parties to provide technical, logistical, or other functions on our behalf.

    List of the types of information we collect:

    Information you provide to us

    We collect and store all information you provide to us through our website or by other means.

    You can choose not to provide us with certain information; however, this decision may limit your use of our services. We use the information you provide, in particular to respond to your requests, personalize your future purchases, improve our services, and communicate with you.

    Information collected automatically:

    Each time you interact with us, we receive and record certain types of information. Like many other websites, we use cookies and obtain certain types of information when your browser accesses the TEATOWER website or advertisements and other content displayed on other websites by or on behalf of TEATOWER.

    Email Information:

    To optimize the usefulness and relevance of our emails, if your computer allows it, we frequently receive confirmation that you have opened emails sent by SEBIO.

    If you do not wish to receive emails from us, simply notify us in your account.

    How do we manage your information?

    Please note that Teatower staff, staff of other group companies, and their subcontractors are bound by confidentiality obligations when processing your data.

    We maintain the confidentiality of your data and ensure that it is used only for predefined purposes.

    Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing services, billing, providing you with the best and most comprehensive services possible, and informing you of our services.

    We also use your data for customer communication, such as sending information about our services and for direct marketing purposes.

    We also use data for customer profiling using billing information, usage amounts, customer relationship duration, and external classifications. We use both aggregated usage data and person-specific data to create target groups for marketing. We process the data of our potential customers for direct marketing purposes. We strive to ensure that customer data is up-to-date and accurate. We delete outdated and unnecessary data whenever possible. We protect all data about you through task-based personal access rights and prevent third-party access. Where do we send your data? We only submit your data to authorities and other telecommunications companies to the extent permitted by applicable law and as described in the file description. When we use subcontractors, we sign a security agreement with them that also covers the use of your data. We are also responsible for this type of handling on your behalf.

    Teatower's Data Protection Principles:

    The purpose of this data protection policy is to describe the principles and practices we observe at TEATOWER to ensure the protection of privacy, the confidentiality of communications, and the legal protection of our customers.

    Teatower regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.

    Core values ​​important to Teatower include the confidentiality of customer data and communications, as well as the protection of customer privacy in all company operations.

    When handling our customers' personal data, we comply with French law, the orders and instructions of the authorities, and best practices for data processing. Teatower implements a high level of data protection. Personal and identification data, as well as location data, are collected only for specific, predefined, and lawful purposes and are not processed in a manner incompatible with these purposes. We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you enter before it is sent to us. We maintain physical, electronic, and procedural safeguards related to the collection, storage, and disclosure of customers' personal information. Our security procedures may require us to ask you for proof of identity before we can provide you with your personal information. We continuously train our staff on data processing principles and monitor data use through appropriate means. General principles of customer data management: The processing of personal data must always be justified for Teatower's operations. Teatower has defined the purpose for collecting, handling, and submitting personal data in the following section. Teatower only processes customer data necessary for its operations, as defined in the purpose of use indicated in the file description for the customer register. We strive to avoid processing incorrect, incomplete, or outdated data. Customer data processing is generally based on a relevant relationship, information received during the use or registration of a service, or your consent. We may also process your data for other reasons, such as at your request or when required by law. Your information may be processed within Teatower. We encourage our customers to regularly update their contact information. We record your conversations with our customer service department to verify business transactions, respond to your inquiries, and monitor and improve service quality. Please note that as a Teatower customer, you have the right to verify what data concerning you has been stored in our information systems, or that no data concerning you is in our files. You can also object to the use of your data in accordance with applicable legislation. This review can be carried out once a year free of charge. The data inspection request must be made with a signed document between Teatower and you.

    Collection, storage, extraction, and processing of personal data:

    Register of data collected directly via Teatower services:

    Contact form

    • Data collected: email and message
    • Purpose: Customer relationship management
    • Data Retention: Database Storage
    • Retention Period: 5 years
    • Data Access: Teatower Customer Service
    • Is the data stored or processed outside the EU: No

    Account Creation

    client
    • Data collected: name, surname, address, telephone number, email address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by you, customer classification information, order, delivery, agreement and invoicing. We store information that can be linked to you.
    • Purpose: Order / Order tracking / Address / Returns / Credit notes / Loyalty management
    • Data retention: Database storage
    • Retention period: Customer lifetime / Customers inactive for 2 years are deleted
    • Data access: The Logistics (partially, only data related to the processing and shipping of your order) / Marketing Department / Customer Service
    • Is the data stored or processed outside the EU: No

    Automatic registration for our Newsletter

    • Data collected: email
    • Purpose: marketing emails
    • Data Retention: in database
    • Retention Period: Customer Lifetime / Customers inactive for 2 years are deleted
    • Data Access: Teatower Marketing Department
    • Is the data stored or processed outside the EU: No

    By placing your order and therefore accepting our general terms and conditions of sale, you automatically agree to receive our emails as part of our marketing activities, as long as these are in the general interest of the data controller. You can, of course, unsubscribe from our newsletter at any time by clicking on the unsubscribe link provided at the bottom of the email or by contacting our customer service.

    In accordance with the French Data Protection Act (Loi Informatique et Libertés), you can exercise your right to access and rectify your personal data by contacting our customer service.

    Register of data transmitted to subcontractors via Teatower services:

    Google Analytics

    Google Adwords

    Bpost

    • Provider Information: http://www.bpost.be
    • Provider Location: Belgium
    • Purpose: Delivery of your orders in Belgium and worldwide
    • Is the data stored or processed outside the EU: No

      DPD

      • Provider's GDPR Policy: http://www.bpost.be/site/fr/privacy
      • Provider Information: https://www.dpd.com/
      • Provider Location: Germany
      • Purpose Pursued : Delivery of your orders in France and worldwide
      • Is the data stored or processed outside the EU? No
      • Provider's GDPR policy: https://www.dpd.com/portal_fr/home/siteutilities/privacy

      Data transfer and sharing:

      Teatower may only share your data with third parties in accordance with applicable law.

      We submit information upon request to authorities, such as the police and security services, as well as other authorities for the reasons specified by law. Customer information is an important part of our business, and it is not our business to trade it. We only share this information in the cases mentioned above and for the purposes described in this privacy policy with SEBIO control entities that are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy. Furthermore, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU, we will protect your data by ensuring that the data processor guarantees appropriate data processing.

      Processing of identification and location data related to electronic communication:

      Teatower treats all data and messages created during communication as confidential. Our staff is bound by a duty of confidentiality and is prohibited from using messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called identification data if they can be linked to an individual. Network traces are created, for example, during phone calls, sending emails and SMS messages, and browsing the internet, and may contain information about the parties involved, the connection route or routing, the data transfer protocol used, the event, and the devices used or their location. Teatower manages communication identification and location information in accordance with applicable law for purposes such as the implementation and use of services, billing, technical development, and our marketing activities. The data may also be used for billing other service providers to the extent necessary.

      Teatower may also handle identification data in cases of misuse, data security breaches, and troubleshooting.

      In all the above situations, we only process identification and location data to the extent necessary to perform a specific task.

      Use of Location Data:

      A true location tracking method where one person can track another's location requires the consent of the person being located.

      The customer may not be located at all if they refuse geolocation services.

      If we submit location information to location service providers, we ensure, through appropriate means, that the individual to be located has given their consent.

      Persons authorized to handle identification and location data:

      Only specific individuals at Teatower whose work requires access to identification and location data may process this data.

      In practice, authorization is granted only to individuals performing tasks related to billing, network or communication service maintenance or development, abuse prevention and investigation, customer service, and marketing.

      Individuals authorized to handle data may only manage it to the extent required to perform individual tasks.

      Duration of processing and storage of identification and location data:

      We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, investigating misuse, or data security purposes.

      However, manipulation only occurs to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.

      We store the required billing data for at least one year from the invoice due date and for a period not exceeding three years from the invoice due date, unless it is necessary to retain the data for a longer period. Otherwise, the data is stored to the extent permitted and required by the relevant legislation.

      Tracking visits to our online store:

      We also collect data regarding website visits. Ces données comprennent l’adresse IP et le nom DNS correspondant, l’organisation qui a enregistré l’adresse IP, le nom et l’adresse de la page visitée, l’heure de chargement de la page et le type de navigateur.

      Veuillez noter que l’adresse IP est une identification requise pour le fonctionnement d’Internet, utilisée pour diriger les messages transmis sur Internet vers les endroits appropriés. En règle générale, l’adresse IP n’est pas connectée à la personne qui utilise l’ordinateur, mais elle peut être connectée à l’organisation qui a enregistré l’adresse IP. La connexion d’adresse IP peut être établie à la demande des autorités.

      Gestion des cookies :

      En tant que client de Teatower, vous pouvez consulter notre site de manière anonyme. Cependant, comme la majeure partie des sites Web, nous utilisons la technologie des cookies. Lorsque vous affichez notre site web, le cookie définit un numéro aléatoire pour le navigateur qui n’indique pas son identité. Les cookies aident Teatower à déterminer quelles sont les sections les plus populaires de ses sites Web, où vont les visiteurs et combien de temps ils y restent. Les données sont utilisées pour mettre en œuvre et développer des services et cibler des publicités sur les sites Web.

      Vous pouvez empêcher le stockage du cookie en modifiant les paramètres de votre navigateur. Dans certains cas, la prévention peut ralentir ou rendre impossible la navigation sur les pages ou le site Web.

      Sécurité des données :

      Nous assurons la sécurité des données de nos services en utilisant des méthodes proportionnées à la gravité et à la sophistication des menaces ainsi qu’au coût.

      Teatower prend soin d’effectuer des actions visant à prévenir les violations de la sécurité des données ou à éliminer les perturbations qui affectent la sécurité des données. En outre, nous utilisons tous les moyens pour garantir que la confidentialité des messages ou la protection de la vie privée ne soit pas indûment compromise lors de l’exécution des actions ci-dessus.

      Nous fournissons des informations sur les actions liées à la sécurité des données de nos services et d’autres questions concernant la sécurité des données par le biais de canaux appropriés, tels que notre site Web ou les bulletins des clients.

      Afin de prévenir les violations de la sécurité des données et d’éliminer les perturbations affectant la sécurité des données, nous pouvons, entre autres, empêcher la réception de messages électroniques, supprimer les virus et autres logiciels malveillants des messages et prendre d’autres mesures techniques comparables dans les limites autorisées et requises spécifiées dans la législation pertinente. Nous utilisons des mesures de protection physiques, administratives et techniques pour garder secrets les messages et les données d’identification transmis sur le réseau de communication. Ces actions diminuent le risque que des données vous concernant soient divulguées à des tiers et empêchent toute utilisation abusive ou autre accès non autorisé. Certains de nos services utilisent également des méthodes de cryptage normalisées.

      Veuillez noter qu’en tant qu’utilisateur des services de Teatower, vous devez également utiliser les méthodes les plus appropriées pour assurer votre propre sécurité des données. Nous vous encourageons à stocker et utiliser nos services et vos terminaux avec soin et contrôler leur utilisation, par exemple en utilisant des codes sécurisés et des mots de passe uniques, et d’utiliser des services antivirus et de pare-feu suffisants et les garder ainsi que le système d’exploitation mis à jour.

      Communication client et marketing direct :

      Teatower envoie des messages clients concernant ses produits et services à ses clients.

      Teatower envoie également des messages de marketing direct (notion d’intérêt légitime) en format électronique à tous les clients inscrits sur le site web. Vous avez le droit d’interdire à Teatower d’envoyer des messages de marketing direct. Vous pouvez interdire le marketing en suivant les instructions incluses dans le message de marketing direct (lien de désabonnement), via votre compte client ou en contactant notre service clients.